Privacy Policy

Privacy Policy

Release Date (June 1, 2022)

Introduction

  • Thank you for your trust in Soordb.com.

  • Providing website services to service providers and customers registered with us in the website requires the collection and processing of some data about them for the purposes described in this policy.

  •  “Soordb.com” seeks to maintain the privacy of your personal data, and we are complying with the provisions of the national laws regarding the protection of your personal data, and we have formulated this "Privacy Policy" to show you the nature of the data collected about you, and the purposes for which this data is used.

  • The term data refers to all the data relating to the users of Soordb.com, which includes their name, address, contact details and any other data that identify the user as well as other data related to the user's activities through the website and data related to the devices used in the process of accessing the website.

  • Within the scope of this policy, the word “Website”, “Soor”, “We” or “Our” refers to “Soordb.com”. “User” or “You”, “Your” refers to each person visiting or using the website or any of its services anyway.

  • This policy “Privacy Policy” shall apply to the website and all the services provided through it and all the services or the other website belonging to us and which participate with us in providing the services.

  • Please read this policy carefully:

(1) Account Registration Data

  • We collect the data provided by the service provider to register his account on the website by submitting a service provider subscription request, which includes (Engineering office or construction company name, authorized person, contact numbers, company website, profile, email, commercial registration number). The service provider creates a profile for his facility that includes his implemented projects, pictures of them, and their locations).

  • We collect the data provided to us by the customer to register his account on the website, which includes (name, mobile number, e-mail).

  • The user provides us with his account data at his own responsibility, and if we are provided with false, not updated or data of the others, we will delete it immediately.

  • The user's account data, such as the account name and the account image that the user has added, will be visible to all users of the website.

  • Some other information about the service provider will be visible, such as qualifications and expertise that he/she has added so that the customer can see it before submitting the service order.

(2) Services Data

  • The service provider provides us with the data of the services he provides while clarifying the description of each service, and this data will be visible to all users of the website.

  • The customer adds a description of the services he wishes to obtain and fills out the forms designated for that. These forms include data such as (Service Type, Project Type, Specialty, Project Area, Location and Estimated Budget). The customer can optionally attach documents to the request via the website.

  • Data and files of the services that the customer adds to the website will be available to the administration of the website and the service provider only, and no one of the website users will not be able to see.

  • Through the website, we keep the order submitted by the customer. Also, we reserve the date of opening, closing of the order and timing and amount of service provision.

(3) Contact Details

  • The service provider and customer provide us with their numbers and contact details during the process of registration in the website, and these data are only available to the administration of the website and we will not add them on the profile of the service provider or customer.

  • When the customer requests a quotation from the service provider via the site, the customer will provide us with his contact details (such as full name, email address, mobile number, verification code). In this case, we process, verify and match the payment requests with their respective transaction.

  • We collect data you provide to us while communicating with us to inquire about any of our services or face problems facing your use of the website.

  • We collect data you provide to us to report content, illegal services or services that violate the terms and policies of Soordb.com website.

  • We collect the content of messages you send to other users via the website. The website will have the right to see the content of those messages for security considerations and ensure the workflow in the website.

(4) Payment Data

  • For the purposes of paying dues, fees and commissions, the service provider pays through our approved payment methods. In this case we process the payment requests, verify and match them with the respective transaction.

  • The electronic payment service provider or banks used in transfers may ask us for some data to verify the legality of payment processes and that they are for legitimate services.

(5) Review of Services

"Soordb.com" allows services to be reviewed through the website, and the customer and service provider are allowed to add comments through the review, and the user knows that the content of the review will be available through the website to all users and visitors. We advise users not to publish any identifying data of their own through the review, as the user may not be able to adjust his review again.

(4) Data that are collected automatically

  •  “Soordb.com” collects some data for the users, which does not identify the user or its contact data, and is automatically collected, which includes, for example (data of the devices used in contacts, time of contact, its duration, the location of contact, IP address, pages visited, advertisement categories that the user target).

  • In "Soordb.com", we collect some data related to the use of services or relevant to them, data related to diagnosing faults and measuring the performance of services available through the website, and this includes data about your activity as a user via the website such as how you use our services and how you interact with others via our services.

(7) Cookies Policy

  • Soordb.com adopts "cookies" technology, which are small files that are stored on the hard disk of your computer. When you visit specific web pages of Soordb.com, the cookies will identify your browser through a unique and random number without revealing any personal information related to you.

  • Cookies help us to improve your experience in using the website, know which sections have the most visits from Soordb.com, remember the language preferences the user has chosen, provide and improve our services and develop them continuously.

  • You can control cookies from the browser settings used to access to our services.

(8) Third Parties

  • We may provide third parties' services, whether they were contracted with us or non-contracted with us, such as social media websites, electronic payment services and independent other parts services not affiliated to us, and these parts apply privacy policies and cookies policies of their own, and therefore the website has no control on them, The user must see them before accessing to other parts services through our website.

  • If you use Soordb.com services with other parts' services, we may receive some data about you from these parts such as a referral process data for our website, which is a technical data that does not disclose your identity.

(9) Data collection purposes

  • We collect data to register your account on the website, so that you can use our services and the various features we offer such as submitting orders to purchase services and communication between service providers and customers.

  • We collect data to enable the service provider to add his own content, information and prices through the website.

  • We collect data to enable the customer to see the profiles of service providers and enable him to communicate with them.

  • We collect the data to enable the customer to register and process requests for quotations from service providers, provide the customer with a quotation and enable the service provider to contact the customer.

  • We collect your data for the purposes of documenting the contact information you have provided us with, and verifying your possession of them.

  • We collect your data to communicate with you about any obstacles facing the provision of services through the website or face communication processes between service provider and customer.

  • We collect your data to address payment processes related to the services through the website, and address any problems related to payment processes or return the money.

  • We collect your data to enable you to assess the services you get through the website.

  • We collect your data to enable you to contact us and provide replies to inquiries you have provided to us through the website.

  • We collect your data to individualize the content and the advertisements for you through the website.

  • We collect your data to nominate the advertisements and the products that we believe are of interest to you.

  • We collect your data for statistical and internal work purposes on the website.

  • We collect your data for law enforcement purposes or public authority decisions.

(8) Limits of Data Disclosure

  • We disclose your data to our partners on the website, employees, those who work with us and service providers for the purposes of implementing the services of Soordb.com website.

  • We share the data of the customers that has been provided through the website with the service provider chosen by the customer through the website for the purposes of implementing the services.

  • We disclose your data to comply with the provisions of the law and, to execute the judicial decisions and the decisions of the competent authorities in the Kingdom of Saudi Arabia.

  • We disclose your data to implement our terms, conditions and any other agreement between you and the website.

  • We may disclose your data to our co-providers as electronic payment providers for the purposes of verifying the validity of these transactions.

(11) Storage of The Data

We website all your data on fully protected and secure servers to protect your data from any hacking or piracy, and the storage of your data may require its transferring outside the Kingdom of Saudi Arabia in case the website utilizes a hosting service provider and this is our prevailing tendency, so you authorize us to deal with others about your data, you also authorize us to transfer and store them on the servers which we deal with.

(12) Integrity of The Data

You know that the Internet is not a 100% safe and secure mean, so our databases may be hacked into even though we have taken proper data protection procedures. In compliance with the Saudi electronic commerce system and its implementing regulation we will inform the user with hacking his data and inform the competent authorities within three days from the date of our knowledge about the hack.

(13) Responsibility for data provision

  • The user acknowledges that he/she provides data via "Soordb.com" on his own responsibility. In the case that the user falsely or fraudulently provides us with any data of others, he/she is fully responsible before us and before all the competent authorities and against the affected by providing us with such data with the user's obligation to pay all appropriate compensations.

  • The user acknowledges that "Soordb.com" does not control the data provided by the user to the service providers directly, but only controls the data provided to us exclusively , for example, the data provided by customers to the service providers or vice versa is provided on its owner own responsibility without any guarantees from "Soordb.com" to preserve or not disclose them.

  • In the interest of preserving customer data, he/she undertakes not to disclose any personal information to service providers only those necessary to implement the service.

  • The customer releases the responsibility of "Soordb.com" in the case that the service provider discloses the customer's data and the customer must take all legal actions against the service provider and claim the necessary compensations without recourse against us in any way.

(14) Obligation of Professional Confidentiality

The service provider shall be bound to maintain the professional confidentiality that includes orders data and customers data, and therefore the service provider shall be bound to maintain all the data of the customers and not to disclose it or use it other than to provide the service for any reason without obtaining the customer's consent.

(15) Amendment of The Privacy Policy

We have the right to modify this privacy policy at any time, and we will publish the modifications within this document, along with modify the date of the last version above this document, and your continued use of the website after the amendments of this policy is considered as an express consent of you on these amendments, so please review this policy constantly.

(16) Contact Us

You can contact us through contact us page on our website.