Terms and Conditions

Release Date (June 1, 2022)

(1) Introduction

We cherish your visit to Soordb.com.

"Soordb.com" is a mediator electronic website between service providers on the one hand, and customers wishing to benefit from the services on the other. We offer these terms and conditions to govern and regulate legal relationships between Soordb.com and its users from service providers and customers, so please read these terms with due attention before using the website or order to display the services available through it or order to purchase them. This document is the binding electronic contract for all parties and may work with it before all legal authorities, courts and others in accordance with the following conditions:

(2) Definitions

"Website", "Soordb.com", "We", "Our" or "Us" refers to Soordb.com in the Kingdom of Saudi Arabia, all his services, also refers to the entity owning the website, managers, operators and all persons responsible for the website.

"User", "You" or "Your" refers to the person who uses or visits Soordb.com, registers an account on it, or provides services through it, such as service providers or orders services through it such as customers, and who as a user must abide by the terms and conditions of this agreement.

"Service provider" refers to every service provider registers on the website for the purposes of providing the website's customers with the services he/she provides.

"Customer" refers to every person uses Soordb.com for the purposes of obtaining different services provided by service providers.

"Service" refers to every service displayed by service providers through the website and the customer wishes to obtain it from service providers in accordance with the terms and conditions of the website, which includes works compatible with applicable laws.

"Agreement" refers to this document, which include different terms, conditions and policies including the terms and policies of service providers, terms and policies of customers, as well as the website's privacy policy and any written, electronic or oral agreements or contracts.

(3) Service Description

Soordb.com is concerned with linking between service providers on the one hand and customers on the other, the website is concerned with the services which are provided by service providers who meet the conditions specified in this agreement.
Soor website specializes in displaying engineering design and construction implementation services. The website allows service providers to display their services through the website and receive quotations. The website allows its customers to search for local designers and implementers within Saudi Arabia and request for quotations.
Service provider can identify the services they wish to provide in advance, and display through the website, which the customer can browse and purchase the service according to the purchasing mechanisms specified by the website.
Soordb.com allows multiple payment methods in accordance with payment policy adopted by us, which is suitable for all users of Soordb.com in national and global currency.

(4) Account Registration Terms (Service provider, Customer)

Soordb.com allows service providers to register by clicking on "Register".
The registration of the account for the service provider requires to provide us with the following data (Engineering office or construction company name, authorized person, contact numbers, company website, profile, email, commercial registration number). The service provider creates a profile for his facility that includes his implemented projects, pictures of them, and their locations).
The registration of the account for the customer requires to provide us with the following data (name, mobile number, e-mail).
The user's account name, whether a service provider or customer, must be compatible with its official data, and registration is prohibited with names that are not real, misleading, irregular or names of others.
The picture used in the user's account must be of his own, and it is prohibited to upload any pictures of the others through the website.It is prohibited to add any picture that violates public morals in the Kingdom of Saudi Arabia.
The user must register for account on Soordb.com with his mobile number and contact data, so that he/she can receive any notifications sent to him from Soordb.com.
Each account in the website is linked to the mobile number entered on the registration page, and the user cannot register more than one account with one mobile number.
The user must maintain his username and password, and not disclose them to others, and in all cases the user is committed to all the transactions made through his account on the website.
The account on the website is provided with a licensing system for using the account, so we have the right to revoke this License and terminate the membership at any time without providing any reasons.

(5) Services Policy

The services provided by service providers to customers through the website must be in the field of engineering design and construction implementation, and the services must be consistent with any other categories allowed to be displayed through the website and we have the right to change the type of the allowed services through the website at any time we deem appropriate.
The service provider registers and displays the services he provides to customers through the website, and the displayed services must be available by the service provider.
The requests between the parties and the request for communication are submitted in accordance with the request method approved by the website administration.
Services are provided completely to customers by service providers, so the customer clarifies all the requirements of the service that he/she wishes benefit from through the website clearly and explicitly to the service providers directly.
The prices of the service ordered by the customer is set by the service provider alone, and the website does not interfere in any way in setting prices.
"Soordb.com" website allows service providers and customers to write a review for each other, and reviews must be subject to the reviews policy approved in this agreement.
The website completely releases its responsibility for all communication processes, whether take place inside or outside the website in violation of this agreement, and the process of communication between the parties takes place at their own responsibility.
The website completely releases its responsibility for the information and files provided either by the service provider or by the customer, and the website will not be responsible in any way with any of the parties, the website's role is limited to achieving electronic linkage between the parties.

(6) Terms and Conditions Specific to Service providers

The service provider must be specialized and professional in providing the allowed services through the website (engineering design and/or construction implementation) and the service provider must explain the categories of services that he can provide the customer with.
The service provider must obtain all professional and/or business licenses and permits from the competent authorities within Saudi Arabia, provided that the service provider guarantees the continued validity of these licenses, permits and official documents necessary to engage in the business throughout his use of the website.
The service provider undertakes to stop using the website if his business becomes unlicensed by the competent authorities, or if the licenses expire and are not renewed.
The service provider guarantees the validity and legality of all licenses, documents, attachments and data he provides us through the website or any other means and is legally responsible if these documents and data are inaccurate or falsified.
The service provider must provide services to the customers honestly and truthfully, and it is prohibited to deceive, lie or mislead the customer.
The service provider must fully clarify what he/she will provide to the customer, so that the customer is aware of the service that he/she will receive from the service provider.
The service provider must clarify the special prices that is for the services that he/she provides to the customer, and it is prohibited in any way to change the prices after submitting the service order, and it is prohibited to order any additional amounts that are not agreed upon with the customer.
The service provider must provide the service by himself to the customer, and he/she is prohibited from authorizing any other persons to provide those services, and the service provider will be fully and definitively responsible for the quality, accuracy and performance of the service as required.
The service provider must creatively provide the service to the customer, and he/she is prohibited from using the processes of copying and transferring of the contents provided by others inside or outside the website.
If the service provider is unable to provide the service in the manner agreed upon, or if he/she is completely unfamiliar with the topic or does not have sufficient experience in the subject before him, then in this case the service provider must apologize decently for implementing the service, so that the customer can search for another service provider who is more experienced in providing the service required.
The service provider knows and agrees that the nature of his obligation to achieve a result in resolved matters.The service provider’s obligation is exercise care only and not to achieve a result in discretionary matters that require an effort on the part of the service provider to reach a certain result. Here, the service provider makes the usual effort from another person of the same degree and specialization
The service provider guarantees the services he/she provides to the customer, he/she guarantees any deficiency or errors in the service he/she provides, and the customer has the right to recourse against the service provider in case the service has errors, incomplete or defective.
During the provision of the service to the customer, the service provider is obligated not to violate any of the rights of others, such as privacy rights, which include data, information, personal matters, or any copyrights of other people, or other legal rights of others.
The service provider is, during the provision of the service to the customer, obliged not offend any person or entity, or use an inappropriate method of dialogue.The service provider shall be bound to treat the customer decently, it is prohibited to direct any offense to the customer.
The service provider acknowledges that we do not have any legal relationship of any kind other than what is stipulated in this agreement, and therefore we do not represent him before the customer, and he/she is personally responsible for all intentional and unintentional errors he/she commits during of the provision of service to the customer.
The service provider acknowledges his full responsibility for all damages he/she caused to the customer, and for any negligence from him during the implementation of the service.

(7) Terms and Conditions Specific to Customers

The customer must register an account on the website to benefit from the services provided by the service providers, submitting orders through the website are made exclusively to the customers of the account holders only, so if you do not have an account on the website you must register an account with us before ordering the services.
The customer orders services from the service providers registered on the website at his\her own responsibility, so we allow the customer to choose the service provider he\she wishes to deal with from the list of service providers available on the website.
We license the use of the account personally, and therefore the customer is prohibited from authorizing others to benefit from the services available via the website through his account, and the customer is prohibited from disclosing account and password data to other people.
The customer should fully view with the services available through the website, and access to the data specific to the service provider that he/she wishes to deal with.
The customer must clearly specify the required services that he/she wishes to purchase through the service provider, in the case of wrongly ordering a service, and the service provider has provided it in the manner agreed upon , in this case the customer will not have the right to change the service, and shall be bound to submit a new order for any service that differs in description from the service previously provided.
The customer knows and agrees that the service provider is the one who is fully responsible for the services he/she provides to the customer, and that the role of the website is to link the parties only, but the quality and accuracy of the service and its compatibility with the data provided by the customer is the responsibility of the service provider alone.
In the case that the service is provided in the manner agreed upon on the part of the service provider, the customer has no right to object to the service or request its cancellation, and the cancellation request is subject to the cancellation policy approved by service provider.
The customer knows and agrees that "Soordb.com" website does not guarantee that the services that the customer receives through the service providers meet his all expectations, and that the customer has to accept the service as long as it is fully implemented by the service provider.
In all cases, the customer receives the services through the service provider on his own responsibility, without any guarantee or accreditation from the website, the registration of service providers with us does not mean that the services provided by the service provider are approved by us.
The customer shall be bound to treat the service provider decently, and it is prohibited to direct any offense to the service providers.
"Soordb.com" does not guarantee any payments made outside the website or the recovery of those payments, and it is the responsibility of its parties.
The customer knows that the prices agreed with the service provider are final, and therefore the customer doesn’t have the right to request a reduction of the price after the order is submitted. Also, he/she is not required to pay any additional amounts over the value of the order.
The customer acknowledges that we do not have any legal relationship with him of any kind other than what is stipulated in this agreement, and therefore we are not his agent before the service provider, and the customer is personally responsible for all intentional and unintentional errors he/she committed while benefiting from the website services or services provided by the service provider.

(8) Portfolio

The website allows the customer to add his\her portfolio, which includes some of the work he\she has done in order to market himself\herself and his\her services to customers looking for a suitable service provider to provide the service.
The works displayed in the portfolio are required to be designed and/or implemented by the service provider, and it is prohibited to display works of other service providers or any pictures from the Internet, any other source or any pictures with watermarks.
The service provider guarantees that all information and pictures available in the portfolio are accurate and acknowledges that they are pictures taken from the actually implemented works and that they are not falsified.

(9) Pricing Policy

The website allows the customer to request for quotation from the service provider he\she wishes to deal with, and the customer must enter detailed data about the services he\she wishes to get, fill out all forms and complete the required steps via the website.
The customer knows and agrees that the offered quotations are provided by the service providers in accordance with their vision, and the website does not interfere in any way with the quotations provided by the service providers.
The customer has the right to accept or reject the price, and if the price is accepted, the customer accepts the price and accepts dealing with service providers at his own responsibility.
The website does not receive any payments from the customers and the customer pays for the service provider directly, and therefore the website does not provide any guarantee about quotations or payments.

(10) The contract between the customer and the service provider

This document regulates the use of the website and the services displayed through it, and the customer and the service provider must conclude their own contract that regulates the provision of the service, payments and instalments, their due dates, receive and delivery dates, and other contractual and penalty requirements.
The customer and the service provider acknowledge that the website is not a party to the contract between them and that the website has no control over any party and we do not guarantee that either of the parties will implement its obligations.
If any party breaches its obligations under the contract, the affected party has the right to recourse to the competent authorities and the court without recourse against the website in any way.

(11) Guarantee and Safety

The service provider guarantees the safety of the places where he provides the service, undertakes not to cause any damages to the places where he provides the service and bears the consequences of any damages arising in the place of the service if they are due to his fault or his followers' fault.
The service provider guarantees the works and constructions that he implements for the customer for the period specified in the contract concluded between them or to the fullest extent allowed by the applicable regulations if there is no guarantee period.
The service provider guarantees the safety of people, takes all necessary precautionary measures for the safety of people and places the necessary marks in construction places.
In all cases, the service provider shall bear all consequences and damages in cases of injuries, accidents, deaths and damages to the facilities and places where the service is provided if the damage is arising out of the work provided by the service provider.

(12) Subcontracting

If the service provider contracts with employees, workers, service providers or contractors to assist in providing the services to the customer, he shall bear the full legal responsibility against the customer for all actions and works implemented by the people with whom he has subcontracted.
The service provider shall afford all the wages and salaries of the subcontracting parties, and the customer is not allowed to claim any of these financial dues.
Subcontracts should not affect the smooth running of the customer's project and should not cause any delay in the implementation of works.

(13) Obligation of Professional Confidentiality

The service provider shall be bound to maintain all the data, information and files that he/she has seen during the implementation of the customer's service, and in no way may disclose any of this information to any person or other entity.
The service provider shall be bound not to use the data of the customers as evidence of provision of prior services.
In the case that the service provider prejudice to any of these provisions, in accordance with the applicable laws, he/she will be considered to have breached the legally obligation to "maintain the professional confidentiality", and is therefore he/she is systematically responsible for this unlawful act. Also, he/she is responsible for any claims or compensations requested by the customer amicably or judicially.

(14) Data and Attachments

"Soordb.com" website impose upon the service provider to oblige to professional confidentiality in order to ensure the privacy of the customer's data and information and files, and the service provider will be fully responsible if he/she violates this obligation.
You authorize us to preserve the data and attachments of the required service via the website for the purposes of providing, verifying the service and settling transactions that take place through the website, and this data and files will not be visible to any other user.

(15) Communication between parties

The customer communicates directly with the service provider for the purposes of inquiring about the required services or about the request for their implementation.
It is prohibited to use the website for communication purposes with the aim of acquaintance or for other purposes not related to the order of services or enquiry about them.
It is prohibited to use the website for the purposes of illegal communication between the parties. Also, it is prohibited to use the website for the purposes of sending any illegal messages, contain offense, nasty words or other illegal content.

(16) Booking and Cancellation Policy

Service booking and cancellation are subject to the terms of the service provider, which are explained to the customer, and to any special terms agreed upon by the customer and the service provider.
The website does not provide any guarantees about the booking and cancellation terms and they are implemented by the service provider and the customer without interference or brokerage on the part of the website, the website connects the parties only for the purposes of agreeing on the services.

(17) Fees and Payment

The customer pays for the agreed services with the service provider directly to the service provider through the payment method agreed upon between both parties, and the website does not interfere with receiving, sending, and refunding any service payments.
The website services are provided to the customer for free, while services are provided to service providers on the website for fees set by the website administration, and the service provider must pay the fees due to us through our approved payment methods.
Banks used by the service provider in payments processes as well as the electronic payment service provider may impose fees for money transfers or recovery, and in this case the customer bears all of these fees.
The website has the right at any time to modify our payment policy without being required to obtain the user's express or tacit consent.

(18) Terms of accession to the agreement

As this agreement is an electronic contract between the website and all its users, legal and legitimate capacity must be available in all the users of the website in accordance with applicable laws.
The user must be not less than 18 years old at the time of accession to this agreement, and if the user is less than that, he/she must be accede to this agreement by the legal guardian in accordance with the provisions of guardianship applicable.
The user must see the provisions of this agreement in full before accession to it, as the user's entry with us in this agreement means that he/she has seen all its terms, and is bound by it and by all the legal implications arising from the website of its provisions.
Throughout the period of accession to this agreement, the user must ensure that all the terms and requirements mentioned in the agreement, as well as all the terms and requirements stipulated in the applicable laws, are available.
If the user loses any of the terms of this agreement, this agreement will be null for that user, while applying all legal implications arising during the period of its validity to the user.

(19) Electronic Contract

Since the services we provide are all electronic, and we deal with all our users electronically, we have had to waive written contracts and documents that must be signed with each user and counting on the electronic documents and contracts within a systematic framework in which we take into account all applicable legal provisions.
This agreement is an electronic contract between the website and all its users, replaces all oral or written agreements prior to accession to it, and this contract is legally valid as it meets all legal requirements of consent, subject-matter and cause, and offer and acceptance are available in this electronic contract which are required by the applicable laws for the validity of the contracts.
This electronic contract produces all the legal effects entail by the written contracts signed between the parties, and this contract replaces them, takes their judgment and entails their effects.
This electronic contract is subject to modification and updating continuously to comply with the services provided by the Soordb.com, and the user is responsible for revising this agreement periodically to revise any modification to those terms and conditions, and any use or access to our services after the modifications we have made is an express consent to them and an acceptance of the new terms.
You are not licensed to interpret or construe any of the conditions of this agreement, and Soordb.com is the only authority competent to interpret or construe the terms of this agreement, so you should contact us immediately in the case that none of these terms are clear to you.

(20) Electronic Signature

In electronic contracts, the consent to them don’t require obtaining written signatures of the users, but the consent to them are done by electronic means, and in Soordb.com there are two types of consent and accession to this agreement, namely express consent and tacit consent, which are ultimately considered an electronic signature on this agreement:

Express consent: consent is express if the user registers his account on the website, provides services through it or requests to benefit from the services provided through it, and this consent is considered an electronic signature of this agreement.
Tacit consent: consent is tacit if the user uses or visits the website services or stays on the website for long periods of time, and this type of use is considered an electronic signature of this agreement.

(21) Legal Notices

All legal notices required to be communicated in accordance with applicable laws are sent through the means of communication provided to us by the user, which includes telephone call or telephone messages or e-mail, and these telephone or electronic notices replace all legally required written notices and are officially approved between the parties.
Each user acknowledges that he/she has waived any legal rights to receive any written notices from the website, and acknowledges that the website is not obliged to provide written notices and are replaced by telephone or electronic notices in the production of their legal effects as pointed out above, and is invoked before all official authorities.

(22) Contracting Parties

We contract in Soordb.com with some other parties to optimally support and operate the website, for example, we contract with an electronic payment